Returns and Refunds

• Log in to your personal area

• Click on "Orders and Returns"

• Select the order you want to return

• Click on "Submit a return"

• Select the items you want to return and decide how you want to return your products

Decide where to return your items if in a Piazza Italia Store or in an Authorized Pudo Centre

Returned in store

• Select the store in the list

• Then click on CREATE RETURN NOW

• Print or confirm the page and show it at the checkout.

Returned in PUDO

• Click on Return to a Pudo

• Then click on CREATE RETURN NOW

• Keep and show the Q-r Code in Authorized Pudo Centers.

It is not necessary to print anything, prepare the package and in the partner center they will print the label.